Speak to us about your complaint

Speak to an advisor about your complaint

If you still require assistance you can speak to an advisor by calling 0330 460 9601 (Tuesday, Thursday, and Friday from 9.30am to 12.30pm - excluding bank holidays).

Cifas records calls on the basis of our legitimate interests in staff training, security, and maintaining the quality of service. The recordings are stored in the UK and will be kept for 30 days as standard. Recordings are only accessible to Cifas and our advisors where necessary. We also keep a log of the phone number you’re calling from along with the date and duration of the call. You have rights in relation to the processing of personal data, including the right to complain to the ICO.