CONSUMER AFFAIRS
The number of enquiries to Cifas and requests for data information continued to grow in 2016. We set up a new Consumer Affairs team and appointed our first Cifas Citizen Advocate to strengthen our skills and expertise in this area. To cope with growing demand, maintain response times and improve services for individuals wanting to find out about data we hold we plan to introduce an online Subject Access system in 2017.
2016 Number of Consumer Enquiries to Cifas 3,374enquiries94% of enquiries were resolved within 48 hours 75% within 24 hours
2015 Number of Consumer Enquiries to Cifas 2,790 enquiries 96% of enquiries were resolved within 48 hours 82% within 24 hours
2016 Number of complaints against fraud cases 109 complaints 87% resolved in 14 days 13% of cases upheld in favour of the individual.
2015 Number of complaints against fraud cases 88 complaints 80% resolved in 14 days 20% of cases upheld in favour of the individual.
Number of
Subject Access
Requests
20162,16188% responded to
within 14 days
within 14 days
20151,242100% responded to
within 14 days
within 14 days